Employment Specialist - Community Employment Center. -- Goodwill of Central Virginia -- Portsmouth C

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This position is responsible for working with customers in the resource room with career plan, career assessment, job search activities such as resume development, computer search, application assistance, etc. This employee can also be assigned to perform any customer service or clerical function required in Career Development and Support Service department (CDSS). ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.
Interviews, advises, and guides a diverse population of clients to ascertain employability; interprets and explains regulations, rules, policies, and procedures to clients; may determine client eligibility for services; apprises clients of their rights, benefits, responsibilities, and obligations under program participation; ensures that applications and other forms are completed accurately and thoroughly.
Assesses client's education, work experience, skills, abilities, qualifications, and job interest; assesses client readiness for job referral, classroom training, on-the-job training, and/or support services; attempts to match clients with available employment, training, or other opportunities/services.
Identifies problems/barriers that hinder employability; assists clients in resolving and mitigating barriers to employment by identifying the need for other services and benefits; counsels clients regarding recommended solutions and suggested supportive services; makes appropriate referrals to department, and other community resources; makes arrangements/referrals for a wide range of specialized and/or support services, which may include ESOL courses, high school diploma or equivalency education, homeless mitigation, child care, substance abuse treatment/counseling, family crisis/domestic violence intervention, health care or mental health services, etc. Maintains information on community resources that support the client's needs.
Evaluates information obtained from interviews, tests, and other sources to develop short- and long-term client goals; develops and implements individual employment plans; ensures client conformance with program rules and regulations, department policies, and employment plans.
Contacts public and private employers in order to develop on-the-job training and/or direct job placement sites for clients; maintains cooperative relationships with employers, academic and vocational training institutions, and support service and community resource agencies; identifies appropriate job placement/training opportunities for clients; maintains an awareness of local labor market and opportunities to assist in providing guidance to clients; may arrange for employment interviews, attend job fairs, conduct special workshops, presentations, group orientations, or perform other training and outreach activities.
Monitors and evaluates client's progress through program components; monitors service providers through reports and site visits; resolves any problems or provides guidance and counseling; may make phone calls or conduct field visits to investigate clients' progress in various programs designed to assist clients in preparing for and obtaining employment.
Inputs necessary information into automated system(s); organizes cases; maintains and updates records on client employment, training, and follow-up activities; takes required action(s) established by regulations and/or department policy; prepares reports on client and program activities; and participates in training, pilot and other special projects, committees, and studies.
Performs other related tasks as deemed feasible by the Employment Center and/or EXPERIENCEAn undergraduate degree in human services, psychology or related field, preferred or an equivalent combination of education and experience. Ability to use computer required and must include experience with Windows with the Microsoft Office Suite.CERTIFICATES, LICENSES, REGISTRATIONSValid Virginia Driver's License and insurance and automobile that can be used to perform job duties.

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